HuffingtonPost.com: A quick catch-up: United Airlines passenger Dave Carroll had his Taylor guitar destroyed by the airline's baggage handlers during a flight last year. After United repeatedly declined to reimburse him for the damage, he wrote a now-famous song decrying their customer service and their brand... By now nearly 4 million people have watched the 'United Breaks Guitars' video that has made its way around the web and back.
LSB: Don't you bet UA wishes they had just paid the claim? Or maybe trained their baggage handlers?
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